Notes about delivering SMS in certain countries:Ĭanada and the USA both have very specific messaging restrictions and a direct connection is necessary in order to ensure message delivery to the numerous networks. In many Latam countries marketing messages are not allowed from 8pm to 9am. If you are using an alphanumeric sender ID, use a sender that can be immediately associated to your company/activity (no generic senders like "Special", "Promo", "SMS".)ĭelivery Receipts (DLRs) are widely supported: however, there are a few exceptions where those are not provided by some local networks in Egypt, Mexico, Brazil, US, Canada. from an alphanumeric sender with your company name, to a numeric one), so identify yourself in the message
Keep the message shorter than 153 charactersĬonsider that your sender ID could be replaced (e.g. In general, for best global delivery of SMS, follow these best practices:Īvoid using special symbols like "€" in the text messageĪvoid links, religious, political and adult content There are specific rules to be followed for sending SMS in certain countries. The main SMS features in different countries are summarized in this spreadsheet. For example, depending on where your recipients are located, you may or may not be able to use an alphanumeric SMS sender ID. Regulations change significantly depending on where you are sending text messages.
The platform supports over 225 countries as destinations for SMS messaging.